Perform a variety of duties to support the Department of Campus Recreation Outdoor Recreation program. Responsibilities include but are not limited to leading and facilitating groups through a variety of team-building activities. These activities may occur both at the challenge course as well as alternative Campus Recreation facilities. Since the challenge course serves the needs of the university community as well as the Tucson community, this position also involves customer service and outreach to generate excitement and participation. This position plays a vital role in safety and risk management, ensuring that participants are able to proceed through the challenge course efficiently, effectively and safely. This position relies heavily on customer service, facilitation and leadership skills to offer a quality experience for the user.
-Attend staff meetings and trainings
-Model department values and expectations
-Assist in the set-up and take-down of the course in preparation for groups
-Facilitate challenge activities in a safe, effective, and engaging manner
-Provide customer service to all challenge course participants
-Ensure the Emergency Action Plan is implemented and followed when necessary
-Make informed decisions as necessary to appropriately accommodate patrons while maintaining the best interest of the department
-Assist in the daily/weekly/monthly challenge course and equipment inspections
-Work collaboratively with division and departmental staff to achieve the needs and gORls of the organization
-Special projects as assigned
The successful incumbent is required to have the following certifications and training:
-Valid CPR-PR/AED and First Aid Certification from an approved provider (American Red Cross, American Heart Association, or American Safety and Health Institute) are required within 30 days of hire; Employees are required to obtain these certifications at their own expense. Campus Recreation offers a discount on certification classes for eligible employees. Other certifications may be considered. Check with your supervisor prior to making arrangements to obtain these certifications.
-All Department of Campus Recreation employees are required to complete blood borne pathogen training within 45 days of hire and renew on an annual basis.
-Complete New Employee training which includes but not limited to Emergency Action Plan, Nondiscrimination and Anti-harassment Policy training, All-Employee Security (Computer) Awareness, and Online Driver Registration & Golf Cart (if authorized)
-Excellent customer service skills
-Prior experience with and/or knowledge of challenge course
-Detail oriented and self-motivated
-Previous facilitation experience
-Must be enrolled at UA for a minimum of 6 credit hours (employment contingent on enrollment)
-Early morning, evening and weekend availability; flexible scheduling and break availability