Please arrive between five and ten minutes before your scheduled massage appointment time in order to ensure a full massage session.
Appointments can be booked until midnight the day prior to the massages. We do not allow same-day appointments to be made.
To Reschedule an Appointment:
If you are unable to make your appointment, you must reschedule at least 24 hours of a business day (Monday through Friday) in advance by emailing Natalie O'Farrell, Associate Director of Programs, at firstname.lastname@example.org.
No refunds will be offered for RecSPA services or missed appointments.
Conditions to not book a massage include: fever, contagious diseases (including any cold or flu, no matter the severity), under the influence of drugs or alcohol (including prescription medication), recent operations or acute injuries, neuritis, or skin diseases.
Any client who demonstrates inappropriate behavior or initiates inappropriate conversations will have their session terminated immediately, charged for the full service regardless of the length of the session, and will not be allowed to return for future RecSpa services.