FAQs and Policies

Trips Frequently Asked Questions

 A more specific packing list for overnight trips will be provided at the pre-trip meeting, and a specific packing list for day trips will be provided by email the week of your trip. Generally, water, a day pack, sunscreen, good hiking/walking shoes, and lots of layers are always recommended. Keep in mind, our trips are all-inclusive, meaning all group gear (tents, sleeping bags, etc) transportation, food, and instruction is included. 

All trip logistics will be sent out via email the week of the trip to everyone registered. This will include information on the pre-trip meeting (if relevant) packing list, meet and return times. You will also receive the direct contact information for your trip guides so that you may ask them about trip specifics. You can also get general information about the trip from the website, keeping in mind this might be subject to change with weather conditions or other unforeseen circumstances. 

You can get on the waitlist for a trip the same way you would register for a trip, by clicking the "register" button and signing up using your NetID or guest account. If you receive an error message when trying to get on the waitlist, this may mean the waitlist for this trip is already full, or that this trip is not eligible for a waitlist. 
If someone drops from a full trip, we will contact the first person on the waitlist via phone and email and give them 48 hours to register and pay the associated fee. If they no longer want to go on the trip, we will defer to the next person on the waitlist, and so on. 

Up until two weeks prior to the start of trip/class, enrolled participants may withdraw and receive a full refund minus an administrative fee. For day trips, this administrative fee is $15. For overnight trips this administrative fee is $35. For leadership courses this administrative fee is $50. 

Two weeks or less before a trip or class, no refunds or transfers will be given. Please contact outdoorrec@arizona.edu  if you are no longer able to attend a trip and are within the eligible time period for a refund. 

All overnight trips or technical trips require that you attend a pre-trip meeting to talk about logistics of the trip, and to teach you an introduction to any technical skills (climbing, paddling, etc) that you may need. This trip will also contain information about campsites, food, gear, and paperwork. 

If you can't attend the pre-trip meeting, we deal with these on a case-by-case basis. When you receive the trip logistics email, please email your guides directly and they will come up with a makeup plan so that you can receive any information/skills you may have missed. 

Meals are provided on all trips, lunch is provided on day trips. At the pre-trip meeting or via email, your guides will gather any information about dietary restrictions you may have (vegetarian, gluten free, etc) and will build the menu to accommodate your needs. 

Outdoor Recreation has a zero tolerance policy for alcohol and drugs on trips. No exceptions. 

We are located at the 7th street entrance of SouthRec- 1400 E 6th Street. Our normal operating hours are Monday-Friday 2:30-8:30pm. Keep in mind we are only available to answer the phone during those hours. 

Outdoor Recreation staff will use weather service reports, radar, and other means to make the best predictions possible regarding the weather. We will always put the safety of participants first, but we're not afraid of a little rain! If the weather becomes an undue risk, trip guides will notify participants of cancellation and the trip will either be rescheduled or refunded. The itinerary of your trip is also subject to change due to bad weather that poses undue risk. There is also the chance that portions of the trip will be moved to different locations, trails, or elevations due to weather. Your trip guides will be sure to notify you of any changes to the proposed itinerary well in advance. 

There's no way to tell online how many people are signed up for a trip, but you can call Outdoor Rec 520-621-8233 Monday-Friday 2:30-8:30pm and we would be happy to check the enrollment numbers for you. 

Feel free to reach out to outdoorrec@arizona.edu with any other questions, we will do our best to get back to you in a timely manner. 

Challenge Course Frequently Asked Questions

At the Challenge Course, we create a carefully sequenced progression of hands-on activities that help groups explore team-building and leadership skills. These may include non-competitive games that set the tone for the day, problem-solving activities, low to the ground elements featuring our Team Development Course (or low element course), and high elements featuring our Odyssey III course where multiple groups of 6-8 participants work together through a variety of group challenges.

Everyone! We want to provide as many opportunities as possible for our participants to get involved and engage. So everyone is welcome:

Corporate groups
Non-profit organizations
Community groups
University academic classes, organizations, and departments
Middle School and High School students
Athletic teams

To help ensure optimum engagement, we set a minimum group size of 8 persons, with the upper limits on our group sizes reaching 100 depending on the selected activity type.   

Much of our programming is designed for persons 12 or older. We welcome all abilities, so please let us know about the availability of accommodations for special needs. Also, we operate using "Challenge by Choice" as our guiding principle. Participants are not forced to do something they are uncomfortable doing; at the same time, we encourage everyone to challenge themselves to try something new.

Though inherent risks are in everyday life, we emphasize the safety of our participants from the start of the day to the conclusion of your program. Finding ways to enhance your experience is a priority for Outdoor Recreation, and minimizing the chance you get hurt is a great way to help ensure you enjoy your time with us. Our facilitators are instructed that they and the participants have a role in making the day successful and strive to work with every participant to manage the risks of each activity. 

We work to create an assortment of fun and engaging event types to help increase the odds that everyone will find something to enjoy. So, a good choice of activity is the one that looks like the most fun and that you feel will be the most engaging for your group or team. 

Programs typically last 2 to 4 hours, but our events are fully customizable, so depending on the group's wants and needs, we can cater the time to your schedule.

Custom events are often a fun and powerful medium for individuals and groups to step out of their Comfort Zone and into their Challenge Zone. This is where your group members will learn new insights and accomplish tasks they did not know they could do. Each activity provides opportunities for personal growth and enjoyment.

We may be inside or outdoors, depending on your selected activity type. Please make sure that your group is prepared for either. If we will be outside, sunscreen, close-toed shoes, and comfortable clothing are always good options. Loose-fitting pants or shorts that allow for a full range of motion are best. Click for more information.

Always check the weather before you come. You may need sunscreen, sunglasses, and a hat. Depending on the month, you may need to bring wind/waterproof and insulating layers. We provide drinking water. You may want to bring a water bottle to fill. If your group will be outside for a full day, we have catering options at an additional cost, or you may bring a cooler to keep your food fresh. Because we will be active outside, please leave all valuables at home or in vehicles. Cell phones and wallets may be placed in a secure building and will be returned at the end of the day. You are welcome to bring your camera.

You are welcome to provide food, or we have catering options if you'd prefer.  Our staff can help your group transport coolers and food during our outdoor events if requested. Drinking water is provided; please bring your refillable bottle.

Our staff is willing to work in various weather situations, keeping your group's comfort level in mind. If weather conditions become unsafe, we must cancel the scheduled program. For example, we do not work during thunderstorm warnings, tornado warnings, hail, or lightning. Depending on programming, heavy rain may make it unsafe to continue. For groups coming for teambuilding programs, we can take our portable activities indoors if space is available during inclement weather events.

Our primary goal is to emphasize to groups the fundamentals of Teamwork: effective communication, cooperation, decision-making, and "solution-finding," with an emphasis on learning by doing through reflection to capture that learning and then exploring ways to ensure the transfer of learning by participants' to other areas of their lives, whether it be work, school, athletics, etc.

What does that translate into? Actions that may include:

Assisting others when they need it

  • Acknowledging the efforts of others
  • Sharing ideas or expertise with others
  • Giving and receiving positive, constructive feedback to improve processes or outcomes
  • Working toward solutions that the entire group or team can support
  • Demonstrating trust in others' abilities and ideas

Absolutely. We realize that a Corporate group likely has very different goals and objectives than a Middle School class. So, by conducting a Needs Assessment with your group and organization, we can custom-design a program specific to the needs of your group.  We are committed to providing you with an experience exceeding your expectations.

The University of Arizona Experiential Learning Campus Challenge Course is located at Rincon Vista. Turn into the parking lot at 2300 15th Street, Tucson, Arizona 85721 (South of Broadway between Tucson Ave and Plumer Ave).

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Program Refund and Waitlist Policies

Guided Trips and Workshops

Up until two weeks prior to the start of trip/class, enrolled participants may withdraw and receive a full refund credit minus an administrative fee. For day trips, this administrative fee is $15. For overnight trips and leadership courses, this administrative fee is $35. Until two weeks prior to the start of a trip/class, enrolled participants may also transfer to to a different open trip/class of equal or lesser value. Two weeks or less before the start of a trip or class, no refunds or transfers for trips or classes will be provided, with no exceptions. 

If Outdoor Recreation staff cancel the trip due to low enrollment or other unforseen circumstances, a full refund will be issued. 

Wilderness Certifications

Deadline for a full refund minus a $35 administrative fee is one month from the start of the in-person part of the course for Wilderness First Responder and 7 days before the start of the course for Wilderness First Aid. 

Outdoor Adventure Living Learning Community 

Deadline for a full refund less $50 administrative fee is July 1st 2023 for the Outdoor Adventures Living Learning Community. 

Rental Policies

All prices include tax. All reservations are non-refundable.

Rentals

Canoe, paddle board, and recreational bike rentals restricted to current UArizona students, faculty and staff. All other rentals available to UA students, faculty, staff, and the general public. Long-term (semester or academic year) rentals of commuter bikes are restricted to current UArizona students ONLY. Bursars, Visa, and MasterCard are accepted. All returns require a check-in setup with customer present to ensure no damages. The equipment may only be used by the renter and cannot be sub-rented or loaned to any other person. All rentals must be made under the renters own name, picked up, and dropped off by the renter. The renter is responsible for the proper care and on-time return of the equipment. They are also responsible for the late fees, damage fees, and replacement fees for all of the equipment rented. No refunds will be given for any rentals or rental reservations unless the rented gear was incorrect or incomplete. The rental must be dropped off in its entirety (all pieces and items present) at due date or the renter may be responsible for late fees or damage fees. 

Reservations

Equipment may be reserved by visiting Outdoor Rec, selecting your equipment, and paying the rental fee up front. All reservation payments are non-refundable. No reservations will be made over the phone. Reservations must be made under the renters own name, picked up, and dropped off by the renter. Reservations may only be made the week-of, they may not be made any further in advance. 

Large Group Reservations

On-campus groups paying via Internal Billing only are eligible to reserve gear up to 1 Month prior to the start of the rental and will receive a 10% discount on their rental. All other group reservations must be made in-person, the week-of. Please contact outdoorrec@arizona.edu for group reservations using Internal Billing.

Late Fees, Repair Fees, and Replacement Fees

Every day that a rental is late, each item will accrue late fees equal to the daily rental fee plus $2 per day late. Late fees will accrue up to 15 days, at which point the full replacement cost for each item rented will be charged. If renter returns the equipment damaged or broken, they will be subject to pay repair fees up to the whole replacement cost of the item, depending on the severity of the damage.